Resource Guide
Evaluating a Staffing Partner
Key criteria for selecting a healthcare staffing agency that aligns with your facility's quality standards and operational needs.
Essential Evaluation Criteria
1. Compliance Infrastructure & Credentialing Process
A staffing partner should demonstrate robust compliance systems purpose-built for institutional healthcare requirements.
Documented credentialing verification process
Understanding of CMS, Joint Commission, and state regulatory requirements
Real-time license verification and monitoring systems
Comprehensive background screening protocols
2. Clinical Quality Standards
Quality-focused agencies prioritize clinical competency over volume placements.
Skills assessment and validation process
Reference verification from clinical supervisors
Minimum experience requirements for specialty placements
Performance feedback loop and quality improvement mechanisms
3. MSP/VMS Integration Experience
For facilities using vendor management systems, seamless integration is critical.
Demonstrated VMS platform proficiency
Understanding of rate card structures and submittal protocols
Timely candidate submissions and response rates
Accurate billing and timesheet processing
4. Track Record & Client References
Verify the agency's experience with similar facility types and clinical specialties.
Years of operation in facility-based staffing
Number of active facility partnerships
Client references from similar facility types
Average fill rates and time-to-fill metrics
5. Communication & Support Model
Responsive, proactive communication is essential for successful partnerships.
Dedicated account manager or facility relationship lead
24/7 support availability for urgent needs
Proactive communication about candidate pipeline and availability
Issue resolution protocols and escalation paths
Red Flags to Watch For
- Inability to provide detailed credentialing verification documentation
- Overly aggressive guarantees or unrealistic fill commitments
- Lack of facility-specific experience or institutional healthcare knowledge
- No client references or reluctance to provide facility contacts
- Unclear or hidden fee structures
- High turnover in account management or support teams
Partner With a Facility-Focused Staffing Agency
Texas Nursing Services brings compliance-first infrastructure, quality over volume, and multi-state institutional expertise to every partnership.
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